Privacy Policy for HiME App

Your privacy is important to us. This Privacy Policy explains how [Your Company Name] ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use the HiME mobile application ("App").

Information We Collect

We collect information to provide and improve our services:

• Information You Provide Directly:
  • Account Information: Name, email address, phone number, and password when you register.
  • Product Information: Details of registered Hisense products (e.g., serial number, model).
  • Service Requests: Details about issues or services required.
• Information We Collect Automatically:
  • Device Information: Device model, operating system, unique identifiers, and app usage statistics.
  • Location Information: To show nearby service centers (requires your consent).
  • Log Data: IP address, app features accessed, and error reports.
• Information from Third Parties:
  • We may collect information from service centers or partners when you request services.

How We Use Your Information

We use your information for the following purposes:

• Account Management: To register, authenticate, and manage your account.
• Warranty Tracking: To track and notify you about warranty details and extensions.
• Service Requests: To process and manage your service requests.
• Location-Based Services: To show nearby service centers.
• Customer Support: To respond to your inquiries and provide assistance.
• Improvements: To analyze app usage and improve features.
• Legal Compliance: To comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share your information:

• With Authorized Service Centers: To process your service requests.
• With Vendors or Partners: For warranty management or app functionality.
• For Legal Reasons: If required by law or to protect our rights.

Data Retention

We retain your information only as long as necessary to provide our services or as required by law.

Your Rights and Choices

You have the following rights regarding your data:

• Access and Update: View and update your personal information.
• Delete: Request deletion of your account and data.
• Opt-Out: Disable location services in your device settings.

Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system can be completely secure, so we encourage you to protect your login credentials.

Children's Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the "Effective Date" above. Continued use of the App indicates your acceptance of the updated policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the "Effective Date" above. Continued use of the App indicates your acceptance of the updated policy.